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How can we help?

Read the frequent questions and answers, see our guides & how-tos or send us a question. We are here to help you out.

Frequent questions & answers

Starting out with Minutemailer

You need a computer with Internet and preferably a company email address or account on Facebook, Twitter or Linkedin. When creating emails and social media campaigns you need images and a great idea. Everything else is included.
It shouldn't take very long to switch to Minutemailer. In short you can export your contacts, start an account on Minutemailer and upload you old contacts in less than a minute.
Minutemailer has 95% of the features of competing products but is easier to use and hopefully will save you both time and money. If some important feature is missing please let us know.

Create and send

We have 7 ready made templates based on the same professional and mobile friendly html base. Using the editor you can combine different segments and settings into your own unique and creative email.
Right now we don't support creating custom templates in html as we want to make sure every email being sent from Minutemailer looks good and professional and works in every email client. If you have some requests when it comes to design let us know.
Yes you can use smart tags to insert your contacts first or full name, email address and todays date into emails.
You can create multiple contact lists and send to one or many at the same time. You can also choose to send to just contacts that opened or clicked your last email or that didn't open or click your last email.
Send the email to yourself or to a list and then click the view in browser link. Copy the link and post or schedule to social media.

Lists and subscribers

Go to the Contacts menu and you’ll be taken to your Contact lists, where you can import your contacts or add to an existing list. Import your Gmail/Google Contacts or select a text, rtf, excel, vcf or csv file that contains email addresses and hit ‘Upload your contacts’ to import it. You might have to help identify names in your list. You can also enter addresses manually.
You can use the ready made code or the quick link to the ready made signup page for your list. There is also a Minutemailer Wordpress plugin available.
There is a built in function to remove contacts that haven't opened or clicked your last number of emails. You can adjust this under your contact list settings.

Deliverability and bounces

The best way to make sure your email is delivered is to create interesting content that your contacts has asked to recieve. There are a lot of other things to think about but there is no magic bullet that always gets your email through.
We send all emails using Sendgrid (also used by amongst other Spotify and Uber) and we work continuously with optimizing the delivery of your emails. But sometimes emails can still end up in the spam folder.
There could be a problem with your email providers spam filter or some other temporary error. Try again to some other email addresses and see if it's the same problem.

Reports

Yes. We automatically track opens and clicks of every email sent. Just go to your Sent list and view the numbers.
You can view info about opens, clicks and also who opened and clicked your email.

Billing

Yes. If you go over your account limit you have the option to pay to send you email. The price depends on what account you have.
Usually you will get a reciept on your email. Otherwise you can find your reciepts under your billing settings.

Guides & How-to

Still need help? Send us a question

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